Delete Your Account & Data
This page explains how to delete your Immune Plus account and personal data. It applies to our website (immuneplusbb.com) and the Immune Plus app on Google Play and the App Store, published by Immune Plus LLC.
How to request deletion
- Email management@immuneplusbb.com from the email address on your account, with the subject line "Delete my account". You can also message us on WhatsApp at +1 (246) 240-6504.
- Tell us whether you want your whole account deleted, or only certain data (for example, just your marketing email and text signups).
- We may ask you to confirm your identity. We'll confirm by email once your request is complete, within 30 days.
What we delete
- Your customer account and profile (name, email, phone number and saved addresses)
- Your rewards points and referral history
- Your email and text marketing subscriptions
- Delivery details you sent us on WhatsApp, such as your delivery pin and directions
- Your subscription, once any active subscription is cancelled
What we keep, and for how long
- Order and payment records, which we're required to keep for tax and accounting purposes, usually up to 7 years. These are kept securely and are not used for marketing.
- Product reviews you posted may stay on our website without your contact details, unless you ask us to remove them too.
Data stored only on your phone
Your Wellness check-ins, cycle tracking, meal logs and reminders in the Immune Plus app are stored only on your own phone. We never receive them. You can remove them anytime by tapping Start a new journey in the Wellness tab or by deleting the app.
Questions? Email management@immuneplusbb.com.